Privacy Policy

Effective Date: September 2026 | Last Updated: September 21, 2026 | Ensound Hearing Centre, DHA Phase 1, Lahore, Pakistan

1. Information We Collect

To provide high-quality audiological care, accurate diagnostic hearing evaluations, and customized hearing aid fittings, we may collect the following categories of information:

• Contact Information: Full name, telephone number, WhatsApp contact, email address, and delivery address for hearing aid accessories and batteries.
• Audiological & Clinical Data: Hearing test audiograms, history of hearing loss, symptoms such as tinnitus, previous hearing aid brand experience, and prescription data necessary for computerized device programming.
• Transactional & Order Information: Details regarding purchases of hearing aid batteries, wax guards, chargers, and accessories through our online shop (excluding credit card numbers, as we do not process or store sensitive payment card credentials on our servers).
• Technical & Browsing Data: Standard server log entries, IP address, browser type, and anonymous interaction metrics utilized to maintain website speed, security, and uptime.

2. How We Use Your Information

We process your data strictly for legitimate clinical, operational, and customer support purposes, including:

• Scheduling and confirming diagnostic hearing test appointments at our DHA Phase 1, Lahore clinic.
• Customizing, programming, and fitting digital hearing aids (Oticon, Signia, Widex, ReSound, Bernafon, and Philips) tailored to your specific hearing threshold.
• Dispatching online orders for hearing aid batteries (sizes 10, 312, 13, 675) and accessories across Lahore and Pakistan.
• Responding to your clinical enquiries submitted via our website contact forms, WhatsApp direct chat, or telephone support (+92 300 4219127).
• Providing lifelong aftercare, warranty support, periodic hearing aid servicing, and firmware updates.

3. Confidentiality & Medical Privacy

We treat all audiometric test results, ear examination notes, and patient records with the utmost medical confidentiality. Ensound Hearing Centre does not sell, rent, lease, or monetize patient or visitor personal information to third parties, advertising networks, or data brokers under any circumstances.

Your records are accessed only by qualified audiological professionals and authorized clinic personnel directly involved in your care and order fulfillment.

4. WooCommerce & Secure Payments

When purchasing batteries or accessories through our online shop:

• We offer Cash on Delivery (COD) and direct bank transfer options.
• We do not store, process, or transmit raw credit card or banking credentials on our web servers.
• All web communications are encrypted end-to-end using industry-standard Transport Layer Security (TLS/HTTPS).

5. Cookie Policy

Our website uses necessary cookies to support core site functionality, including remembering shopping cart items, preserving user navigation preferences, and ensuring rapid page delivery via LiteSpeed caching. You may disable cookies at any time through your browser settings, though certain e-commerce functions may become unavailable.

6. Direct Communication via WhatsApp & Phone

When you click our WhatsApp contact buttons to enquire about hearing aid prices or book an appointment, your communication occurs directly over WhatsApp under Meta's end-to-end encrypted messaging service. We use your telephone number solely to provide requested advice, verify appointments, and coordinate follow-up care.

7. Data Retention & Your Rights

You maintain the right to review, update, or request the deletion of your personal contact records held in our customer database. To request a copy of your records or ask for their removal, please email us at [email protected] or message our clinical team on WhatsApp.

8. Contacting Ensound Hearing Centre

If you have any questions or concerns regarding this Privacy Policy or our clinical data practices, please reach out directly: